FAQs

Here are some Frequently Asked Questions (FAQs) about Suspiro. If you can’t find your question here, please feel free to email me at geral@suspirobyaf.com

FAQs

How do I order custom jewelry from Suspiro?
The only Suspiro jewelry available to custom are items made with metal and crystals or glass, some items have a custom option available, if your favorite item doesn’t have that option, please contact me at geral@suspirobyaf.com. Polymer clay items are not customizable!
Please, see more info at “Custom Orders” page.

Do you sell wholesale?
Yes, I always welcome wholesale orders. Please contact me at wholesale@suspirobyaf.com and I will get back to you as soon as possible with our linesheet and ordering process.

Are all products in stock?
The majority of Suspiro jewelry items are ready to send. However, there can be some available upon ordering. Please allow 3-5 business days for your jewelry to be shipped.

Sizing details and photo accuracy
Please refer to the actual dimensions described on each product listing, since macro photos enlarge the item. When possible I include a gauge of scale. I do my best to depict them as accurately as possible, if you have any questions about them, please message me before buying!

With the exception of OOAK (one of a kind) articles, all product photos are stock images, the actual product is made-to-order or recreated after its predecessor is sold. Please allow for slight variations in appearance between items, because that is part of the handcraft work identity.

How can I know the right size for me?
Please check “Sizes Chart” page for better guidance.

Do you offer discounts?
I offer an exclusive 10% coupon for your first purchase when you join the exclusive Suspiro SWEET Club. This wonderful club allows me to spoil Sweeties (members) with giveaways, discounts, sneak peeks and more. To claim your instant VIP Coupon, click HERE!

Do you offer gift wrapping?
All Suspiro orders are beautifully gift wrapped, ready for gifting to anyone special to you! Your jewelry always comes packed in a beautiful jewelry gift box tied shut with organza orange ribbon.
This is a free service that I provide aiming to make your shopping experience one to remember.
If you’d like an additional note, message, or a birthday card added to your order, please feel free to ask at no additional charge, on “order notes” of “checkout” section or contact me at geral@suspirobyaf.com.
What payment methods are accept?
At Suspiro I use Paypal to process your payments, but you don’t have to have a Paypal account to make your payment! I also have available payments with bank transfer.

What are your return/exchange policies?
Please click to view my “Return and Exchange Policy”.

What are your shipping rates?
Please click to view my “Shipping page“.

How do I track my orders?
When you sign in to your registered account you’ll see a detailed information about your order. After shipping your order I will send you an email with your order track number.

Are polymer clay and metal components imported?
All polymer clay components are handmade by Andreia at Suspiro studio. With the exception of chains, bobby pins bases, barrettes bases and some rings bases, all metal components are handmade by Andreia at Suspiro studio.

What is polymer clay?
Polymer clay is a sculptable, pliable medium which becomes stiff when baked. It’s eco-friendly and non-toxic. Its unbaked form resembles that of Play-Doh. It is a very lightweight material with some resistance to shock and water.

What metals are used in Suspiro creations?
Suspiro creations are made with non plated metals, as brass, stainless steel and copper. This guarantees a longer life to jewelry since metal will keep its original color.
Is Suspiro jewelry anti-allergic?
Although metals used on Suspiro jewelry are not considered anti-allergic, they are lead and nickel free wich prevents many allergies.
Does Suspiro jewelry tarnishes?
Suspiro uses different metals in its collections, stainless steel is a non-tarnish metal. The copper metal used in Suspiro collections have anti-tarnish protection. At this moment only brass jewelry can get tarnished over time, however, tarnished jewelry can be cleaned without getting damaged.

How can I clean Suspiro jewelry?
Metals from Suspiro jewelry can be cleaned with a jewelry cleaning cloth. Consider reading “How to Make Jewelry Shine Again” post on Suspiro blog for further information on cleaning jewelry.

How to prevent jewelry from tarnishing?
All types of jewelry should be kept away from water, direct light, cleaning and beauty products. Consider reading “How to Prevent Jewelry From Tarnishing” post from Suspiro blog for further information.

Does your jewelry stain clothes?
Normaly not, with time some metals (like brass) can darken, if they are not cleaned they can stain.
However some clothes can stain Suspiro jewelry, especially polymer clay lighter jewels, in this case, it is advisable not to overlap light jewelry in dark clothing or in strong colors clothing.
Is your jewelry water resistant?
Yes, it is! But of course, I wouldn’t recommend you to go swimming with your Suspiro necklace on.
Is your jewelry shock resistant?
Yes, it has some resistance to falls! But of course, I would recommend you to avoid tight hugs when wearing your Suspiro jewelry.