Here are some Frequently Asked Questions (FAQs) about Suspiro. If you can’t find your question here, please feel free to email me at email@example.com
How do I order custom jewelry from Suspiro?
The only Suspiro jewelry available to custom are items made with metal and crystals or glass, some items have custom option available, if your favourite item don’t have that option, please contact me at firstname.lastname@example.org
. Polymer clay items are not customizable!
Please, see more info at “Custom Orders
Do you sell wholesale?
Yes, I always welcome wholesale orders. Please contact me at email@example.com
and I will get back to you as soon as possible with our linesheet and ordering process.
Are all products in stock?
The majority of Suspiro jewelry items are ready to send. However there can be some available upon ordering. Please allow 3-5 business days for your jewelry to be shipped.
Sizing details and photo accuracy
Please refer to the actual dimensions described on each product listing, since macro photos enlarge the item. When possible I includ a gauge of scale. I do my best to depict them as accurately as possible, if you have any questions about them, please message me before buying!
With the exception of OOAK (one of a kind) articles, all product photos are stock images, the actual product is made-to-order or recreated after its predecessor is sold. Please allow for slight variations in appearance between items, because that is part of the handcraft work identity.
How can I know the right size for me?
Please check “Sizes Chart
” page for better guidance.
Do you offer discounts?
I offer an exclusive 10% coupon for your first purchase when you join the exclusive Suspiro VIP Club. This wonderful club allows me to spoil members with giveaways, discounts, sneak peeks and more. To claim your instant VIP Coupon, click HERE
Do you offer gift wrapping?
All Suspiro orders are beautifully gift wrapped, ready for gifting to anyone special to you! Your jewelry always comes packed in a beautiful jewelry gift box tied shut with organza orange ribbon.
This is a free service that I provide aiming to make your shopping experience one to remember.
If you’d like an additional note, message, or a birthday card added to your order, please feel free to ask at no additional charge, on “order notes” of “checkout” section or contact me at firstname.lastname@example.org
What payment methods are accept?
At Suspiro I use Paypal to process your payments, but you don’t have to have a Paypal account to make your payment! I also have available payments with bank transfer.
What are your return/exchange policies?
Please click to view my “Return and Exchange Policy”.
What are your shipping rates?
Please click to view my “Shipping page
How do I track my orders?
When you sign in to your registered account you’ll see a detailed information about your order. After shipping your order I will sent you an email with your order track number.
Are polymer clay and metal components imported?
All polymer clay components are handmade by Andreia at Suspiro studio. With the exception of chains, bobby pins bases, barrettes bases and some rings bases, all metal components are handmade by Andreia at Suspiro studio.