Quality & Assistance

Quality

Suspiro does not sell second-hand products, defective or of lower quality than the standards on the market. The main characteristics of each product are shown in www.suspirobyaf.com site in each product listing page.

The present products for sale in www.suspirobyaf.com may not exactly match the actual product in terms of image and colors due to the Internet browser and used monitor.

Some products are unique and not repeatable and identified as “OOAK” (one of a kind).
Some products are repeatable and possible to create made to order, although there are no two equal items. Please, consider variations in appearance between the listed product and the received product, this is part of craftsmanship identity. It is the love that has been put in the work that makes each piece special!

If the item variations do not pleases expectations and the customer decides to exercise the right of withdrawal of purchased products, Suspiro has the right to not accept returned products that have been altered from their original status or damaged.

Assistance

All products marketed by Suspiro are covered by the legal warranty.

During and after the legal warranty, Suspiro lies available, within its possibilities, to give assistance to products created and sold by Suspiro.