Terms & Conditions

Comercial politics

Suspiro has products for sale in www.suspirobyaf.com site, and the e-commerce services are available exclusively to users “final customers”. For wholesale questions please contact Suspiro via email – geral@suspirobyaf.com.

There are only accepted orders for products via this website and subject to these terms of sale between “final customer” in the capacity of customer and Suspiro while seller.

Before making any order the customer must carefully read these general conditions of sale.

Navigation on this site, as well as the purchase of any product, implies acceptance of these general conditions of use and contracting.

The customer must provide Suspiro an email address, or data relating to another form of contact that is correct and complete, and agree that Suspiro can contact using this data if deemed necessary.

Suspiro reserves the right to change these conditions of use and contracting without notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will be always published on the site.

Registration Process

To complete purchases through this site, the customer must make a registration. Registration is free and can be done by entering the customer’s personal data in electronic fields used for this purpose. The customer’s personal data are protected under the Privacy Policy.

The customer warrants the accuracy of the data it enters in the register, taking responsibility for the accuracy of the data inserted.

Each customer account is personal, unique and non-transferable, not being allowed to create more than one account per customer. The customer is responsible for all uses of his/her account, to which access is restricted and protected email and password by it.

How to Order

The products order can only be made by those over age.

Products provided by Suspiro may not exactly match the real in terms of image and colors, either by the browser or by the type of monitor. The images presented are merely indicative.

Products available on the site are limited to the existing quantities in stock.

Suspiro may withdraw at any time any offer, not being affected, however, orders already completed.

Products orders start by selecting the products by placing them in the shopping cart.

The order will only be accepted after payment.

The order is considered accepted and the contract concluded with an email receipt confirming the order and payment.

An order confirmation is sent to your email. Is suggested to the customer to print or download this copy for future reference.

By submitting the order form the customer agrees to the purchase conditions, as well as other conditions in www.suspirobyaf.com through links, including the general Terms & Conditions of use.

Suspiro cannot process orders that do not have sufficient guarantee of good recovery; when orders are incomplete or incorrect. In the cases referred to, the customer will receive an email with information not sell and that Suspiro did not proceed with the sale, specifying the reasons.

Credits

Suspiro can assign credits and promotional codes with values, expiration dates and conditions of use specified in the document of its assignment.

Credits and promotional codes expire if not used within the validity period since its establishment and is not subject to refund in cash or transfer to other customers.

Suspiro reserves the right at any time to change or terminate the assignment of program credits and promotional codes while respecting those granted to the date of the decision.

The use of multiple e-mails to create different records in Suspiro site and the use of these to obtain benefits in particular in raising credit and/or promotional coupons determine the immediate termination of the customer account, without prejudice to civil and/or criminal that may exist.

Prices

Prices, offers, and promotions listed are exclusive to purchase through this website.

Prices of displayed products on this website show the final amount charged, with the exception for shipping costs that will be applied on demand. The exact price of shipping cost depends on weight and country where the order will be delivered. Which will be shown in a separate caption in the order of submission.

Prices are all quoted in Euros. Please note that the delivery of country change can have an influence on prices due to transportation costs.

The total price specified at the end of checkout menu includes all discounts, costs and/or fees. Prices are quoted upon order confirmation, which the customer can print or download for future use. The customer must pay only the exact amount specified in the order confirmation, and make individual orders payments.

Prices and other descriptions of the products presented on the site are subject to change. Suspiro reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied only to that purchase.

Please note that even though the site is updated with extreme care, is possible that information on prices on this site contains errors. Suspiro is not committed to supplying and reserves the right to cancel the order if such error occurs.

Payment

Payment can be made by PayPal, Bank Transfer or Deposit. Suspiro does not accept any other payment method than the above. The customer should not try to pay by any means other than specified. Doing so Suspiro shall not be liable for loss of payment or any other damages caused by them.

Customer information will not be used by Suspiro except to carry out the necessary procedures for the purchase or reimbursement, return, pursuant to the exercise of the right of withdrawal or communication, the police, cases of fraud. The purchase price of the product and shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.

Delivery and Shipping Costs

Suspiro does not make deliveries to PO.

Upon receipt, Suspiro orders will be shipped between 2 to 5 working days.
This term is Not ensured for Personalized items, in periods of Promotions, Sales, Christmas or Stock rupture.

Shipment will be made by the services of Correios de Portugal (CTT). Personal delivery is available for Coimbra local residents.

Shipping costs will be reported to the customer during the ordering process and are not included in the prices indicated in the presentation of products.

If the order is not received or raised by the customer in time and location set for delivery, it is returned to the origin and considered to have been a customer tacit retraction, a new delivery will be made upon payment of new delivery.

The periods referred to “Payment & Shipping” page are indicative forecasts and the assumption of a normal operation of services and may be exceptional circumstances unconnected to Suspiro, why this will not be responsible in case of postponement of deadlines delivery.

Suspiro, reserves the right to split the order’s delivery, for example (but not limited to only) if part of the order is delayed or unavailable. In the event of that proceeding, the customer will be notified by email, Suspiro intention in doing so. For this purpose, it will use the email address provided by the customer at the time of purchase.

Upon delivery, the customer must inspect the package in order to check for possible damage. If the customer finds that products are damaged, the customer should not accept the order, which will be returned. Suspiro shall reimburse the total paid value [value of the items + shipping] as soon as receive and complete the return process.
After receiving the order is important that the customer check the products delivered in a 15 day period because Suspiro considers that the customer has accepted the products not reject within this period.

This information does not dispense the query on “Payment & Shipping” page.

Right to Withdrawal

The customer has a maximum period of 15 days from the date of receipt of goods, to exercise the Right to Withdrawal of the contract concluded with Suspiro.

The withdrawal must be communicated to Suspiro through email or registered letter.

The customer must return the products to Suspiro, within 15 days, supporting the shipping costs.

The customer must return the products in the new state that received them, at the risk of loss or damage of products counting from the time it has taken physical possession of them until Suspiro receive the return. The customer is responsible for the depreciation of the products falling within its manipulation to an extent that exceeds what is necessary to establish the nature, characteristics and functioning within the inspection criteria admitted in a physical store.

Suspiro shall refund within 14 days, the purchase price, and the refund will be retained until the products are actually returned.

The right of withdrawal will not be applied on following products purchases: products made to customer specifications or customized to the client;

Products subject to the exception of withdrawal will be clearly marked in their sales promotions.

If a withdrawal has been carried out for reasons other than the existence of justified defect or nonconformity of the products ordered, Suspiro will not make the reimbursement of shipping costs.

This information does not dispense query on “Refunds & Exchanges” page.

Guarantees

All products marketed by Suspiro are covered by the legal guarantee. It is recommended the conservation of the purchase invoice, since it will be requested in the event of future claims, under any warranty.

Upon receipt of the order, the customer is shall verify that the products have any apparent defect, considering that the product has been delivered undamaged when accepted without any reservations. In case of product damage or apparent defects, the customer should not accept the order, proceeding to its immediate return.

Applicable Law

The conditions of this contract shall apply to Portuguese Law.

Last Review – 10 Oct 2017